Business Process Modeling and Efficiency Improvement through an Agent-Based Approach

Dario RUSSO, Franco PASSACANTANDO, Luigi GEPPERT and Luigi MANCA.

ABSTRACT

A comprehensive knowledge of a company’s organizational mechanisms is a fundamental prerequisite for good management practices and effective governance, especially in the banking industry where efficiency and effectiveness have recently been becoming more and more important. This paper describes the results of a practical experience of business process improvement and change. The business modeling approach, carried out through an agent-based model, has been applied to an operational process with the aim to reduce the overlapping of the operational phases and to improve the time-efficiency. Simulation outcomes and results are discussed. (*) The views expressed here are the sole responsibility of the authors and do not necessarily reflect those of the Bank of Italy.

Full Paper in PDF Document

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One response to “Business Process Modeling and Efficiency Improvement through an Agent-Based Approach

  1. process improvement plan February 26, 2013 at 11:53 am

    Business process modeling and efficiency improvement has more important. It is very helpful for business growth. Thanks for sharing such a effective information.

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